Escalation matrix
The full escalation ladder for grievances at Sapphire Broking, from first-line support to SEBI's independent dispute resolution.
- Level 1
Customer Support
First point of contact for all queries and tickets.
support@sapphirebroking.com
4 business hours - Level 2
Grievance Redressal Officer
Escalate here if Level 1 doesn't resolve within 7 days, or for any complaint that needs formal handling.
grievance@sapphirebroking.com
Acknowledgement in 24 hours; resolution in 21 business days - Level 3
Compliance Officer - Yash Katyari
Regulated escalation point under SEBI broker compliance regulations.
compliance@sapphirebroking.com · +91 89562 93382
Resolution in 21 business days - Level 4
SEBI SCORES Portal
Register with name, PAN, mobile, address, email. SEBI tracks resolution and mandates closure timelines.
scores.sebi.gov.in
Per SEBI mandate (typically 30 days)Open SCORES - Level 5
Smart ODR Portal
Online Dispute Resolution under SEBI master circular - independent panel review.
smartodr.in
Per ODR mandateOpen Smart ODR
Disclosure
As per SEBI circular SEBI/HO/MIRSD/MIRSD_RTAMB/P/CIR/2021/606, this escalation matrix is updated quarterly. The version on this page is in lockstep with the disclosure filed on the marketing site at sapphirebroking.com/regulatory-disclosures.